Terms of Service

Last Updated: 8 July 2026
Website: www.kidscompany.co.in

Welcome to KidsCompany.co.in, operated by Wieners Baby & Kids. By visiting our website, browsing our products, placing an order, using our services, or making any payment on this website, you agree to the following Terms of Service.

We request you to read these terms carefully before placing an order. These terms are designed to ensure a smooth, transparent, and fair shopping experience for both our customers and our company.

1. General Terms

KidsCompany.co.in is an online platform offering baby and kids’ products, including but not limited to baby gear, feeding products, baby care items, toys, books, clothing, accessories, and selected regional services.

By using this website, you confirm that:

• You are legally capable of entering into a valid transaction.
• You are purchasing products for lawful and personal use.
• All information provided by you, including name, phone number, address, email ID, and payment details, is true and accurate.
• You agree not to misuse the website, place fraudulent orders, or interfere with the normal functioning of the website.

We reserve the right to refuse service, cancel orders, restrict access, or take appropriate action if we notice suspicious, abusive, fraudulent, or unlawful activity.

2. Product Information

We make every effort to display product details, descriptions, images, prices, sizes, colours, specifications, age suitability, warranty details, and availability as accurately as possible.

However, please note:

• Product images are for representation purposes and may slightly vary from the actual product.
• Colour differences may occur due to lighting, photography, screen settings, or manufacturer updates.
• Packaging may change from time to time as per the brand or manufacturer.
• Product availability is subject to stock at the time of order confirmation.
• In case of imported, fast-moving, or limited-stock products, availability may change without prior notice.

For baby food, feeding products, toiletries, skincare, diapers, medicines, or hygiene-related items, customers are requested to carefully check ingredients, usage instructions, expiry dates, suitability, allergies, and doctor recommendations wherever applicable before use.

KidsCompany.co.in shall not be responsible for any misuse, incorrect selection, allergic reaction, suitability issue, or use of a product against the manufacturer’s instructions.

3. Order Acceptance & Confirmation

Placing an order on the website does not automatically mean that the order has been accepted or confirmed by us.

An order is considered confirmed only after:

• Payment has been successfully received, where applicable.
• Stock availability has been verified.
• Delivery feasibility has been checked.
• Order details have been reviewed by our team, where required.

We reserve the right to accept, reject, hold, verify, or cancel any order due to reasons including but not limited to:

• Product being out of stock.
• Pricing or listing error.
• Incorrect product information.
• Delivery location not serviceable.
• Heavy or bulky product delivery restrictions.
• Suspicious or duplicate order activity.
• Non-response to order confirmation calls or messages.
• Payment failure or payment mismatch.
• COD or partial payment verification not completed.

In such cases, we will try to inform the customer politely and process any eligible refund as per our refund policy.

4. Pricing, Offers & Payment

All prices listed on the website are in Indian Rupees unless stated otherwise.

Prices may change without prior notice. The price applicable at the time of confirmed order shall generally apply, except in cases of technical error, pricing error, or incorrect listing.

We reserve the right to correct pricing errors and cancel orders placed at an incorrect price. In such cases, customers may be offered the option to pay the correct price or receive a refund if payment has already been made.

Discounts, coupons, offers, wallet credits, loyalty points, gift cards, and promotional benefits are subject to specific terms and may be withdrawn, changed, or restricted at the company’s discretion.

Certain high-value, imported, bulky, fragile, hygiene-sensitive, or limited-stock products may be available only on prepaid basis. Cash on Delivery may not be available for all products or locations.

5. Cash on Delivery, Partial Payment & Order Verification

Where Cash on Delivery or partial payment is available, the company reserves the right to verify the order before dispatch.

For COD, partial COD, high-value orders, duplicate orders, or suspicious orders, our team may contact the customer through phone, WhatsApp, SMS, or email for confirmation.

If the customer does not respond within a reasonable time, the order may be held or cancelled.

If duplicate orders are received, we may contact the customer to confirm whether both orders are valid or whether one was placed by mistake.

6. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timelines shown on the website or communicated by our team. However, delivery timelines are estimates and may vary due to courier delays, location, weather, strikes, festivals, stock movement, logistics issues, or other circumstances beyond our control.

Customers must provide complete and correct delivery details. KidsCompany.co.in shall not be responsible for delays, failed delivery, return charges, or losses caused by incorrect address, wrong phone number, unavailable customer, restricted entry, or refusal to accept delivery.

For bulky, heavy, fragile, or large baby gear products such as strollers, car seats, cribs, high chairs, swings, activity centres, and similar items, delivery may be restricted to selected locations only. We reserve the right to cancel the order or request additional delivery charges if the product cannot be shipped safely or practically to the selected location.

7. Cancellation by Customer

Customers may request cancellation before the order is packed, dispatched, or handed over to the courier.

Once an order has been packed, dispatched, or handed over to the logistics partner, cancellation may not be possible.

If the customer still wishes to cancel after dispatch, the company may deduct applicable charges including:

• Packaging charges.
• Forward courier charges.
• Return courier charges.
• Payment gateway charges.
• Insurance charges, if applicable.
• Handling or restocking charges, where applicable.

The balance amount, if any, shall be refunded as per the applicable refund process.

8. Cancellation by Company

We reserve the right to cancel any order, fully or partially, due to:

• Product unavailability.
• Pricing error.
• Incorrect listing.
• Payment failure.
• Non-serviceable delivery location.
• Logistics restriction.
• Bulk order suspicion.
• Fraudulent activity.
• Technical issue.
• Any reason that makes fulfilment commercially, legally, or practically difficult.

In such cases, if payment has already been received, an eligible refund shall be processed as per company policy.

9. Returns, Exchanges & Refunds

Returns, exchanges, and refunds shall be governed by our separate Return, Refund & Exchange Policy, which forms part of these Terms of Service.

Customers are requested to read the return policy carefully before placing an order.

For hygiene, safety, and quality reasons, certain products may not be eligible for return or exchange, including but not limited to baby food, feeding products, bottles, nipples, teethers, personal care items, toiletries, diapers, innerwear, opened products, used products, washed products, assembled products, and products without original packaging.

Products shall be accepted for return or exchange only if they meet the conditions mentioned in our return policy.

Refunds, where approved, shall be processed to the original payment method or through store credit, at the company’s discretion and as per applicable policy.

10. Warranty & Manufacturer Responsibility

Many products sold on KidsCompany.co.in are covered by brand or manufacturer warranty, wherever applicable.

Warranty terms, duration, coverage, service process, and approval are governed by the respective brand or manufacturer.

KidsCompany.co.in may assist customers in coordinating warranty claims where possible, but the final decision regarding repair, replacement, service, or rejection rests with the manufacturer, brand, importer, or authorised service provider.

Warranty shall not cover damage caused by misuse, mishandling, wrong assembly, accidental damage, normal wear and tear, improper cleaning, unauthorised repair, water damage, breakage, missing parts after use, or use contrary to the manufacturer’s instructions.

11. Product Use, Safety & Responsibility

Baby and kids’ products must be used under adult supervision and strictly as per the manufacturer’s instructions.

Customers are responsible for:

• Choosing age-appropriate products.
• Checking product suitability before use.
• Reading manuals, safety warnings, and assembly instructions.
• Ensuring proper installation of products such as car seats, cribs, strollers, high chairs, and safety gear.
• Consulting a doctor before using baby food, formula, supplements, skincare, or hygiene products where required.

KidsCompany.co.in shall not be liable for injury, damage, misuse, incorrect installation, allergic reaction, improper handling, or failure to follow product instructions.

12. Regional Services

Certain services such as Stroller Spa, baby gear cleaning, servicing, repair, rental, or related services may be available only in selected areas such as Delhi NCR.

Service availability, pricing, pickup/drop charges, turnaround time, inspection process, repair approval, and damage responsibility shall be governed by the specific terms communicated for that service.

Pickup and drop, where available, may be arranged through third-party logistics providers. The company shall not be liable for delays or issues caused by third-party pickup or delivery partners beyond its reasonable control.

13. Website Accuracy & Technical Errors

We try to keep the website updated and accurate. However, errors may occur in product information, availability, pricing, images, descriptions, offers, shipping charges, or technical display.

We reserve the right to correct errors, update information, cancel orders, modify prices, or refuse fulfilment where an error is discovered.

The website may occasionally be unavailable due to maintenance, technical issues, updates, third-party platform issues, internet problems, or circumstances beyond our control.

14. Account Responsibility

If customers create an account on KidsCompany.co.in, they are responsible for maintaining the confidentiality of their login details.

Customers are responsible for all activity under their account. Please inform us immediately if you suspect unauthorised use of your account.

We reserve the right to suspend or terminate accounts involved in misuse, fraud, abuse, repeated fake orders, or violation of these terms.

15. User Conduct

Customers agree not to:

• Use the website for unlawful purposes.
• Place fake, fraudulent, or abusive orders.
• Misuse discount codes, loyalty points, or offers.
• Attempt to hack, damage, overload, or disrupt the website.
• Copy website content, images, logos, or product descriptions without permission.
• Post false, abusive, defamatory, threatening, or misleading content.
• Violate any applicable law or regulation.

Any misuse may lead to order cancellation, account restriction, legal action, or reporting to appropriate authorities.

16. Intellectual Property

All content on KidsCompany.co.in, including logo, design, layout, text, images, graphics, product presentation, service names, banners, videos, and website content, is the property of KidsCompany.co.in, Wieners Baby & Kids, its licensors, or respective brand owners.

No content from this website may be copied, reproduced, modified, distributed, used commercially, or published elsewhere without prior written permission.

17. Third-Party Services

Our website may use third-party services including Shopify, payment gateways, courier partners, logistics providers, analytics tools, marketing platforms, WhatsApp, SMS, and email service providers.

By using our website, you understand that certain information may be processed by such third-party service providers as required to complete orders, payments, delivery, communication, or website operations.

We are not responsible for independent actions, downtime, errors, delays, or policies of third-party service providers.

18. Limitation of Liability

To the maximum extent permitted by law, KidsCompany.co.in, Wieners Baby & Kids, its owners, employees, partners, service providers, or representatives shall not be liable for any indirect, incidental, special, consequential, punitive, or financial loss arising from:

• Use or inability to use the website.
• Product misuse or incorrect selection.
• Delivery delays.
• Third-party logistics issues.
• Manufacturer defects.
• Warranty rejection by brand or manufacturer.
• Technical errors.
• Payment gateway issues.
• Loss of data.
• Business interruption.
• Any matter beyond our reasonable control.

Our maximum liability, if any, shall be limited to the amount paid by the customer for the specific product or service giving rise to the claim.

19. Indemnity

You agree to indemnify and hold harmless KidsCompany.co.in, Wieners Baby & Kids, its owners, employees, partners, vendors, and service providers from any claim, loss, damage, liability, cost, or expense arising from:

• Your misuse of the website.
• Your breach of these Terms of Service.
• Incorrect information provided by you.
• Fraudulent activity.
• Violation of law.
• Misuse or improper handling of products purchased from us.

20. Force Majeure

We shall not be responsible for delay, failure, loss, or inability to perform our obligations due to events beyond our control, including but not limited to natural disasters, strikes, riots, lockdowns, government restrictions, courier disruptions, transport issues, pandemics, fire, flood, war, technical failures, internet outages, or supplier delays.

21. Changes to Terms

We reserve the right to update, modify, replace, or change these Terms of Service at any time without prior notice.

The updated version shall be posted on this page with the latest update date. Continued use of the website after changes means that you accept the updated terms.

Customers are advised to review this page periodically.

22. Governing Law & Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from use of this website, purchase of products, services, payments, delivery, or these terms shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

23. Contact Information

For any order-related query, complaint, support request, or clarification, customers may contact us at:

KidsCompany.co.in / Wieners Baby & Kids
Email: wienersgk@gmail.com
Phone / WhatsApp: +91-8800246920
Address: M 50, M Block Market, Greater Kailash part 1, New Delhi 110048

We will make reasonable efforts to respond to customer queries in a timely and polite manner.

24. Final Agreement

By using KidsCompany.co.in, placing an order, making payment, or availing any service, you confirm that you have read, understood, and agreed to these Terms of Service, along with our Privacy Policy, Shipping Policy, Return/Refund/Exchange Policy, and any other policies displayed on the website.