Refund policy

Return, Refund & Exchange Policy

Last Updated: 05 June 2026

At KidsCompany.co.in, we are committed to providing genuine, high-quality products from trusted Indian and international brands. We encourage customers to carefully review product descriptions, specifications, dimensions, compatibility, and other relevant information before placing an order.

By placing an order on KidsCompany.co.in, you acknowledge and agree to this Return, Refund & Exchange Policy.

1. General Policy

Our goal is to ensure that you receive the correct product in excellent condition. However, due to the nature of baby and childcare products, many items sold on our website are not eligible for return once delivered.

Returns, refunds, and exchanges are subject to the terms outlined below.

2. No Return Policy

As a general rule, products sold on KidsCompany.co.in are not eligible for return once delivered.

Returns will not be accepted for:

  • Change of mind.
  • Product no longer required.
  • Incorrect product selection by the customer.
  • Preference-related concerns such as color, design, size, texture, print, finish, or appearance.
  • Customer's inability to use, assemble, or understand the product.
  • Delay caused by courier partners or circumstances beyond our control.
  • Refusal to accept delivery after dispatch.
  • Products purchased during promotions, clearance sales, special offers, or discounted campaigns.
  • Opened, assembled, installed, used, washed, altered, or damaged products.
  • Products returned without original packaging, labels, manuals, accessories, warranty cards, or invoice.

3. Exchange for Wrong, Damaged or Defective Products

An exchange may be considered only if:

  • An incorrect product has been delivered.
  • The product has arrived physically damaged during transit.
  • The product has a manufacturing defect discovered upon delivery.

To qualify for review:

  • The issue must be reported within 24 hours of delivery.
  • Customers must provide:
    • Order Number
    • Product photographs
    • Packaging photographs
    • Clear description of the issue
    • Uninterrupted unboxing video starting from the sealed package condition

Claims reported after 48 hours of delivery may not be accepted.

Approval of any exchange request shall be subject to verification by KidsCompany.co.in and, where applicable, the manufacturer.

4. Mandatory Unboxing Video Requirement

For claims involving:

  • Transit damage
  • Missing items
  • Incorrect products
  • Visible manufacturing defects

An uninterrupted unboxing video showing:

  • The sealed package
  • Shipping label
  • Opening of the package
  • Product inspection

is mandatory.

Claims submitted without adequate video evidence may be rejected.

5. Products Covered Under Manufacturer Warranty

Products carrying a manufacturer's warranty are not eligible for return or refund through KidsCompany.co.in.

Any defect, malfunction, service issue, repair request, or warranty claim arising after delivery shall be governed solely by the manufacturer's warranty terms and policies.

Customers may be required to contact the manufacturer or authorized service centre directly.

KidsCompany.co.in acts solely as a reseller and shall not be responsible for:

  • Warranty approvals or rejections
  • Repair timelines
  • Service delays
  • Replacement decisions
  • Spare part availability
  • Service quality provided by manufacturers

Manufacturer decisions shall be final.

6. High-Value Baby Gear & Nursery Products

The following categories are generally eligible only for replacement, repair, or part replacement where applicable and subject to manufacturer approval:

  • Strollers
  • Travel Systems
  • Car Seats
  • High Chairs
  • Cribs & Cots
  • Nursery Furniture
  • Playpens
  • Baby Monitors
  • Breast Pumps
  • Battery Operated Ride-Ons
  • Walkers
  • Rockers & Bouncers
  • Imported Baby Gear

Refunds shall generally not be offered for such products once dispatched.

7. Non-Returnable & Non-Refundable Categories

For hygiene, safety, health, and quality reasons, the following products are strictly non-returnable and non-refundable:

  • Baby food and nutritional products
  • Formula milk
  • Feeding bottles
  • Nipples and bottle accessories
  • Breast pumps and breast pump parts
  • Pacifiers and teethers
  • Diapers and wipes
  • Personal care products
  • Baby skincare products
  • Medicines and health products
  • Mattresses
  • Bedding products
  • Opened toys
  • Opened educational products
  • Swimwear
  • Undergarments
  • Personalized products
  • Customized products
  • Gift cards
  • Clearance sale products

Unless received damaged or incorrect.

8. Product Assembly & Installation

Many products require customer assembly.

KidsCompany.co.in shall not be responsible for:

  • Incorrect assembly
  • Improper installation
  • Missing assembly steps
  • Product misuse
  • Damage caused during assembly
  • Damage caused by failure to follow instructions

Customers are advised to carefully read the manufacturer's manual before use.

9. Product Images, Packaging & Variations

Manufacturers may periodically update:

  • Product packaging
  • Labels
  • Artwork
  • Prints
  • Accessories
  • Specifications

without prior notice.

Actual product colors may vary due to:

  • Screen settings
  • Device displays
  • Photography lighting
  • Manufacturing batches

Such variations shall not be considered defects and shall not qualify for return, refund, or exchange.

10. Missing Parts or Accessories

Any claim regarding missing components, accessories, or parts must be reported within 24 hours of delivery.

Customers may be required to provide:

  • Unboxing video
  • Product photographs
  • Packaging photographs

Where applicable, only the missing part may be supplied.

Replacement of the entire product may not be offered.

11. Special Order, Imported & Procured-On-Demand Products

Products that are:

  • Imported specially for a customer
  • Ordered on customer request
  • Procured specifically against an order
  • Customized or personalized

shall not be eligible for cancellation, return, or refund once ordered or dispatched.

12. Cancellation Policy

Orders may be cancelled only before dispatch.

Once an order has been packed, processed, or handed over to a courier partner, cancellation requests may not be accepted.

KidsCompany.co.in reserves the right to deduct actual expenses incurred, including:

  • Payment gateway charges
  • Packaging costs
  • Shipping charges
  • Insurance charges
  • Return freight charges
  • Handling charges

where applicable.

13. Refusal of Delivery

If a customer refuses delivery after dispatch:

  • Forward shipping charges
  • Return shipping charges
  • Packaging costs
  • Insurance costs
  • Payment gateway charges
  • Other actual expenses incurred

may be deducted from any eligible refund.

Customers who repeatedly refuse deliveries may be restricted from placing future Cash on Delivery (COD) orders.

14. Refund Policy

Refunds shall be issued only in the following situations:

  • Product is unavailable after payment has been received.
  • Order is cancelled by KidsCompany.co.in before dispatch.
  • Duplicate payment has been received.
  • Approved replacement cannot be arranged.

Refunds shall not be issued for:

  • Change of mind.
  • Customer refusal of delivery.
  • Incorrect address provided by the customer.
  • Failure to receive delivery due to customer unavailability.
  • Delays caused by courier companies.
  • Delays caused by weather, strikes, government restrictions, natural disasters, or force majeure events.

Approved refunds shall be processed within 7–14 business days through the original payment method.

Bank processing times may vary.

15. Inspection & Verification

KidsCompany.co.in reserves the right to inspect and verify any claim before approving a replacement, exchange, or refund.

Claims may be rejected if:

  • Product has been used.
  • Product has been assembled.
  • Product has been washed.
  • Product has been damaged after delivery.
  • Original packaging is unavailable.
  • Product is incomplete.
  • Required evidence is not provided.
  • Fraudulent or misleading information is detected.

The decision of KidsCompany.co.in shall be final.

16. Fraud Prevention

To protect our customers and business, KidsCompany.co.in reserves the right to:

  • Refuse suspicious orders.
  • Refuse claims that appear fraudulent.
  • Refuse excessive return requests.
  • Restrict future orders.
  • Request additional verification documents.

Any abuse of this policy may result in denial of service.

17. Limitation of Liability

To the maximum extent permitted by applicable law, KidsCompany.co.in shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase, use, misuse, or inability to use products purchased through the website.

Our maximum liability, if any, shall not exceed the amount actually paid for the product in question.

18. Force Majeure

KidsCompany.co.in shall not be responsible for delays, interruptions, or inability to fulfil obligations due to circumstances beyond reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Government restrictions
  • Strikes
  • Transport disruptions
  • Technical failures
  • Supply chain interruptions

19. Contact Us

For claims, exchanges, or support requests, please contact:

KidsCompany.co.in

Email: wienersgk@gmail.com
Phone / WhatsApp: +91 93107 29799

Please include:

  • Order Number
  • Product Name
  • Description of Issue
  • Photographs
  • Unboxing Video (if applicable)

Failure to provide the required information may delay or prevent processing of your claim.

20. Acceptance of Policy

By placing an order on KidsCompany.co.in, you confirm that you have read, understood, and agreed to this Return, Refund & Exchange Policy.

KidsCompany.co.in reserves the right to amend, modify, or update this policy at any time without prior notice. The latest version published on the website shall prevail.